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Refund Policy

At Storelix, customer satisfaction is important to us. We believe in providing a smooth, reliable, and enjoyable shopping experience. However, if you are not completely satisfied with your purchase, we are here to help.

Please read our Refund Policy carefully to understand how refunds are handled.

1. Eligibility for Refund

Customers may be eligible for a refund under the following circumstances:

  • The product received is damaged or defective.

  • The wrong product has been delivered.

  • The product received is significantly different from its description.

  • An order is cancelled before it has been shipped, subject to approval.

Refund requests must be supported by relevant details and, where applicable, clear photographs or videos of the product.

2. How to Request a Refund

To request a refund, please contact our customer support team with the following information:

  • Your Order ID.

  • Registered email address or contact number.

  • Reason for requesting a refund.

  • Clear photographs or videos, if the product is damaged, defective, or incorrect.

Our team will review your request and guide you through the next steps.

3. Refund Approval

Once we receive your request, our team will review the details and determine whether the order qualifies for a refund.

If your request is approved, we will initiate the refund process and notify you through your registered contact details.

4. Refund Processing Time

Approved refunds will generally be processed within 5–7 business days.

The time taken for the amount to reflect in your account may vary depending on your bank, payment provider, or original payment method.

5. Refund Method

Refunds will generally be issued through the original payment method used while placing the order.

For Cash on Delivery (COD) orders, our customer support team may request your bank account or other necessary payment details to process the refund.

6. Non-Refundable Situations

Refunds may not be applicable in the following situations:

  • Products damaged due to improper handling or misuse after delivery.

  • Products returned without prior approval from our support team.

  • Requests made beyond the applicable return or refund period.

  • Products that are specifically marked as non-returnable or non-refundable, where permitted by applicable law.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been shipped or dispatched may not be eligible for cancellation. In such cases, our applicable Return Policy will apply.

8. Contact Us

If you have any questions or concerns regarding refunds, please feel free to contact our support team.

Storelix Customer Support

Website: https://www.storelix.com/

Email: info@storelix.com

We appreciate your trust in Storelix and thank you for shopping with us.

Storelix – Discover More. Love Every Find. 💜