Return Policy

Last Updated: 31 October 2026

At Storelix, we want you to have a satisfying shopping experience. We understand that sometimes a product may not meet your expectations or may arrive in an unsuitable condition.

Our Return Policy explains the circumstances in which a return request may be raised and how we handle such requests.

We encourage customers to read this policy carefully before placing an order.

1. Return Eligibility

Products may be eligible for return depending on their category, condition and the return terms mentioned on the respective product page.

A return request may be considered in situations such as:

• The product received is damaged.

• The product received is defective or not functioning as described.

• An incorrect product has been delivered.

• The product received does not match the order details.

All return requests are subject to verification and the applicable product-specific return conditions.

2. Products That May Not Be Eligible for Return

For hygiene, safety, personalisation or product-specific reasons, certain products may not be eligible for return unless they are damaged, defective, incorrect or otherwise covered by applicable consumer protection laws.

These may include:

• Personalised or customised products.

• Products made specifically according to customer requirements.

• Personal care and hygiene-related products.

• Products marked as non-returnable on their respective product pages.

• Other product categories where returns are restricted for valid reasons.

Please check the product description and return information before placing your order.

3. How to Request a Return

If you believe your order qualifies for a return, please follow these steps:

1. Visit the Storelix Contact Us page.

2. Share your order number and registered contact details.

3. Explain the reason for requesting a return.

4. Attach clear photographs or videos of the product, packaging or damage, wherever applicable.

5. Our team will review your request and guide you through the next steps.

Contact Us: https://www.storelix.com/information/contact  or Email us: info@storelix.com

Please wait for confirmation and return instructions from our team before sending any product back.

4. Condition of Returned Products

To help us process return requests smoothly, customers may be asked to ensure that:

• The product is kept in its original condition.

• Original packaging, tags, accessories and included items are retained wherever applicable.

• The product has not been unnecessarily used, altered or damaged after delivery.

• Relevant photographs or supporting information are provided when requested.

Products that do not meet the applicable return conditions may not qualify for a return, subject to applicable law.

5. Damaged, Defective or Incorrect Products

We take concerns regarding damaged, defective or incorrectly delivered products seriously.

If you receive such a product, please contact us with your order details and supporting photographs or videos.

Our team will review the issue and communicate the appropriate resolution in accordance with the applicable policy and consumer protection requirements.

6. Return Approval and Process

Every return request is reviewed individually.

Once a request is approved, our team will share the applicable return instructions, including the return address or pickup arrangements, wherever available.

Please do not dispatch any product without receiving return authorisation or instructions from Storelix.

7. Refunds After Return

If a returned product is approved for a refund, the refund will be processed according to our Refund Policy.

The applicable refund method and processing timeline will be communicated to the customer.

For further details, please refer to our Refund Policy.

8. Exchanges

Product exchanges may be considered depending on product availability, category-specific conditions and the nature of the issue.

Please contact our customer support team to check whether an exchange can be arranged for your order.

9. Return Shipping Charges

Return shipping arrangements and any applicable charges will depend on the reason for the return, the product category and the circumstances of the request.

Our team will communicate the applicable arrangements when a return request is reviewed.

10. Important Information

• Please review product descriptions and specifications carefully before ordering.

• Keep your order confirmation and invoice for reference.

• Raise return concerns with accurate order details.

• Return requests are subject to verification and applicable conditions.

• Nothing in this policy is intended to restrict rights available to customers under applicable consumer protection laws.

11. Changes to This Return Policy

Storelix reserves the right to update or modify this Return Policy from time to time to reflect changes in business practices, products or applicable legal requirements.

Any changes will be published on this page with an updated date.

12. Contact Us

If you have questions about returns or need assistance with an order, please contact our team.

Website: https://www.storelix.com

Contact Page: https://www.storelix.com/information/contact

E-mail : info@storelix.com

We appreciate your understanding and the opportunity to make your shopping experience better.

Thank you for choosing Storelix.

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