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Shipping Policy

At Storelix, we understand how exciting it is to receive your favourite products. That's why we strive to make the delivery process as smooth, safe, and convenient as possible.

Our goal is to deliver every order with care while keeping you informed throughout the shipping journey.

1. Order Processing

Once your order is successfully placed, our team begins processing it.

  • Orders are generally processed within 1–3 business days.

  • Orders are not processed on Sundays or public holidays.

  • During festive seasons, promotional events, or high-demand periods, processing may take slightly longer.

  • You will receive an order confirmation once your purchase is successfully placed.

2. Shipping & Delivery Time

Delivery timelines may vary depending on your location, product availability, and courier service.

  • Estimated delivery time is generally 3–7 business days after dispatch.

  • Deliveries to remote or difficult-to-reach locations may take additional time.

  • Delivery timelines are estimates and may vary due to unforeseen circumstances.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you confirm your order.

Any shipping offers or free delivery promotions will be subject to the terms and conditions mentioned at the time of the offer.

4. Order Tracking

Once your order has been shipped, tracking details may be shared with you through your registered email address or mobile number.

You can use the tracking information provided to check the latest status of your shipment.

Please allow some time for tracking information to become active after dispatch.

5. Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, occasional delays may occur due to:

  • Weather conditions or natural events.

  • Courier and logistics issues.

  • Public holidays or festive seasons.

  • Incorrect or incomplete shipping addresses.

  • Other circumstances beyond our control.

We appreciate your patience and understanding in such situations.

6. Incorrect Shipping Address

Customers are requested to carefully check their shipping address and contact details before placing an order.

If you notice an error in your shipping information, please contact our support team as soon as possible.

Once an order has been dispatched, changing the delivery address may not be possible.

7. Failed Delivery Attempts

Our delivery partners may make multiple attempts to deliver your order.

If delivery is unsuccessful due to an incorrect address, unavailable recipient, or other reasons, the shipment may be returned to us.

Additional shipping charges may apply if a re-delivery is requested, where applicable.

8. Damaged Packages

We take care to pack products properly before dispatch.

If you receive a package that appears damaged or tampered with, please contact our customer support team as soon as possible.

We recommend taking clear photographs or videos of the package and product to help us review your concern.

9. Contact Us

For any questions or assistance regarding shipping and delivery, please feel free to contact us.

Storelix Customer Support

Website: https://www.storelix.com/

Email: info@storelix.com

Thank you for choosing Storelix. We truly appreciate your trust and look forward to delivering a wonderful shopping experience.

Storelix – Discover More. Love Every Find. 💜