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Cancellation Policy

At Storelix, we understand that sometimes plans change and you may need to cancel an order after placing it. We aim to make the cancellation process as simple and convenient as possible.

Please read our Cancellation Policy carefully to understand the terms and conditions related to order cancellations.

1. Order Cancellation Before Dispatch

Customers can request an order cancellation before the product has been shipped or dispatched.

To cancel an order, please contact our customer support team as soon as possible and provide your Order ID.

Once your cancellation request is reviewed and approved, the order will be cancelled.

2. Cancellation After Dispatch

Once an order has been shipped or handed over to the courier partner, cancellation may no longer be possible.

In such cases, customers may need to follow our applicable Return Policy after receiving the product.

3. Refund for Cancelled Orders

If an order cancellation is approved and payment has already been made, the eligible refund will be initiated through the original payment method.

  • Refunds are generally processed within 5–7 business days after approval.

  • The time taken for the amount to reflect in your account may depend on your bank or payment provider.

  • For Cash on Delivery (COD) orders, no refund is required if the order has not been paid for.

4. Cancellation by Storelix

Storelix reserves the right to cancel an order under certain circumstances, including:

  • Product unavailability or stock issues.

  • Incorrect or incomplete customer information.

  • Pricing or technical errors on the website.

  • Suspicious or potentially fraudulent transactions.

  • Delivery service limitations or other unforeseen circumstances.

If an order is cancelled by Storelix after payment has been received, the applicable refund will be initiated.

5. How to Request Order Cancellation

If you wish to cancel your order, please contact our customer support team with the following details:

  • Your Order ID.

  • Registered email address or mobile number.

  • Reason for cancellation.

Our team will review your request and assist you accordingly.

6. Important Information

  • Cancellation requests should be submitted as early as possible.

  • An order cannot be guaranteed for cancellation once it has entered the shipping process.

  • Refunds are subject to approval and applicable payment processing timelines.

  • Any applicable refund or return conditions will be governed by our Refund Policy and Return Policy.

7. Contact Us

For any questions or assistance regarding order cancellation, please contact us.

Storelix Customer Support

Website: https://www.storelix.com/

Email: info@storelix.com

We appreciate your understanding and thank you for choosing Storelix. Your trust and satisfaction mean a lot to us.

Storelix – Discover More. Love Every Find. 💜