Orders & Payments
1. How do I place an order on Storelix?
Simply browse products, add items to your cart, and complete checkout.
2. What payment methods are accepted?
We accept Credit/Debit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (COD).
3. Is COD available?
Yes, COD is available on selected products and locations.
4. Can I cancel my order?
Orders can be canceled before they are shipped.
Shipping & Delivery
5. How long does delivery take?
Orders are delivered within 3–7 business days.
6. Do you offer free shipping?
Yes, on selected products or minimum order value.
7. How can I track my order?
Tracking details are shared once your order is shipped.
Returns & Refunds
8. What is the return policy?
Returns/exchanges are accepted within 7 days for eligible items.
9. How long do refunds take?
Refunds are processed within 5–7 business days after approval.
10. What if I receive a damaged item?
Contact us with photos, and we’ll arrange a replacement or refund.
Fashion
11. How do I choose the right size?
Use the size chart provided on each product page.
12. Can I exchange fashion items?
Yes, size exchanges are available for most items.
Beauty & Grooming
13. Are beauty products safe to use?
Yes, all products are sourced from trusted and verified brands.
14. Can I return beauty or grooming products?
Due to hygiene reasons, some items may not be returnable.
15. Are products suitable for sensitive skin?
Please check ingredients and do a patch test before use.
Home Living & Modular
16. What are modular products?
Modular products are designed for easy assembly, customization, and space-saving.
17. Are modular furniture/items easy to install?
Yes, most come with instructions and are user-friendly.
Lamp & Lighting
18. Are your lighting products energy efficient?
Yes, many of our lamps and lights use energy-saving technology like LED.
19. Do lighting products come with warranty?
Some items include manufacturer warranty—check product details.
Luxury Products
20. Are luxury items authentic?
Yes, Storelix ensures 100% genuine and premium-quality products.
21. Do luxury items have special packaging?
Yes, many luxury products come in premium packaging suitable for gifting.
Spiritual Products
22. What kind of spiritual products do you offer?
We offer idols, पूजा essentials, incense, and decorative spiritual items.
23. Are these products suitable for gifting?
Yes, spiritual items are perfect for gifting on special occasions.
Gifts
24. Do you offer gift wrapping?
Yes, available on selected items.
25. Can I send gifts directly to someone?
Yes, just enter the recipient’s address at checkout.
General & Support
26. How can I contact Storelix support?
You can reach us via email, phone, or live chat.
27. Do you offer discounts?
Yes, we provide regular deals, offers, and seasonal sales.
28. Can I place bulk orders?
Yes, contact us for bulk or wholesale inquiries.
We at Storelix are committed to delivering quality products across all categories to enhance your lifestyle.
Email us: info@storelix.com