At Storelix, customer satisfaction is our top priority. This Return & Refund Policy explains the rules and procedures for returning products and requesting refunds, ensuring a smooth and transparent shopping experience for our customers.
1. Eligibility for Returns
You can request a return or replacement if:
- The product is defective, damaged, or incorrect.
- The product is unused and in its original packaging.
- The return request is made within 7–14 days from the date of delivery, depending on the product category.
- Certain items such as perishable goods, intimate items, or custom-made products may not be eligible for return.
2. How to Initiate a Return
- Log in to your Storelix account or contact our customer support team.
- Provide your order number, product details, and reason for return.
- Our team will review your request and provide instructions for returning the product.
For orders placed via marketplaces like Amazon, Flipkart, or Meesho, returns must follow the respective platform’s policies.
3. Return Process
- Customers are responsible for returning the product safely using the packaging provided.
- Storelix will inspect the returned item upon receipt to verify eligibility.
- Returns that meet the criteria will be approved for refund or replacement.
4. Refunds
- Approved refunds will be processed using the same payment method used for the purchase.
- Refunds typically take 7–10 business days to reflect in your account, depending on your bank or payment provider.
- In cases of partial refunds or discounts, the refund amount will be adjusted accordingly.
5. Exchanges
- If you wish to exchange a product, contact Storelix customer support with details of the replacement item.
- Exchanges are subject to product availability.
- Additional charges may apply if the replacement item’s price differs from the original purchase.
6. Non-Returnable Items
The following items cannot be returned unless defective or damaged:
- Perishable or consumable products
- Personalized or custom-made items
- Intimate or hygiene products
7. Damaged or Wrong Items
If you receive a damaged or incorrect item, please:
- Take photos of the product and packaging.
- Contact Storelix customer support immediately.
- Our team will arrange a replacement or refund as quickly as possible.
8. Contact Us
For any questions or assistance regarding returns and refunds, please reach out to Storelix customer support through the contact information provided on our website.
Email: info@storelix.com
Effective Date: 6 March 2026
At Storelix, we are committed to making your online shopping experience safe, convenient, and satisfying, with easy returns and hassle-free refunds.